Repetitive questions
Your team answers opening hours, pricing basics and delivery times again and again.
AI CHATBOTS
AI Chatbots That Answer From Your Own Information
We build chatbots for your website and messaging channels that answer common questions using your content, collect details and hand over to your team when needed.
AI Chatbots
OVERVIEW
What AI Chatbot Development Involves
A good chatbot doesn't pretend to know everything. It answers the questions it has solid information for, asks a few useful questions to understand what the visitor needs, and gets a person involved when it's out of its depth.
We build chatbots that draw on your own material: service pages, pricing notes, FAQs, policies and product data. Because the bot answers from that source, it's less likely to make things up, and when it can't find an answer it says so instead of guessing.
The chatbot can live on your website, in WhatsApp or on other messaging channels your customers use. Conversations and captured details can flow straight into your CRM or inbox so nothing gets lost.
COMMON PROBLEMS
Problems This Helps Solve
Visitors leave without asking
People have a quick question, can't find the answer and close the tab.
Old style bots that frustrate
Button-only bots trap users in menus and never let them reach a person.
Enquiries without context
Leads arrive with a name and phone number but no idea what they actually want.
WHAT'S INCLUDED
What You Get
Content preparation
We gather and clean up the information the bot will answer from, and flag gaps in your existing content.
Conversation design
Tone, greeting, qualifying questions and fallback replies written to match how your business talks.
Website chat widget
A chat window installed on your site that matches your branding and works on mobile.
Messaging channel setup
Connection to WhatsApp Business or other channels where your customers already message you.
Human handoff
Rules for when the bot passes the chat to a team member, with the conversation history attached.
Lead capture and sync
Names, contact details and needs collected in chat and sent to your CRM, sheet or inbox.
HOW IT WORKS
How It Works in Practice
When a visitor sends a message, the chatbot searches your approved content for relevant information and uses an AI model to write a reply based only on what it found. If the question is outside its knowledge, it says so and offers to connect the visitor with your team.
Handoff happens on clear triggers: the visitor asks for a person, mentions a complaint, asks about something sensitive, or the bot isn't confident. Your team gets a notification with the full chat so the customer doesn't have to repeat themselves.
Benefits
- Instant answers to common questions
Visitors get a reply straight away instead of waiting for someone to check the inbox.
- Better quality enquiries
Leads arrive with context, so your team can respond with something useful.
- Fewer interruptions
Staff spend less time on routine questions and more on conversations that need them.
- Insight into what people ask
Chat logs show which questions come up most, which helps improve your website content.
OUR PROCESS
How We Approach AI Chatbots
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01
Collect real questions
We review emails, call notes and messages to list what customers actually ask.
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02
Build the knowledge source
We organise your answers into a clean source the bot can search reliably.
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03
Write the conversation flow
We set the greeting, qualifying questions, tone and handoff rules.
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04
Test with tricky questions
We try off topic, vague and adversarial questions to see how the bot copes, then fix weak spots.
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05
Launch and review logs
After launch we read through conversations and update content where answers fall short.
Tools and technology
Chosen to fit the project. We'll use your existing tools where they do the job.
- OpenAI APIs
- Claude API
- WhatsApp Business API
- Vector databases
- HubSpot
- Google Sheets
- Webhooks
- JavaScript chat widgets
Where it can help
- Answering service and pricing questions on a business website
- Handling order status and returns questions for online stores
- Booking enquiries for clinics, salons and studios
- Qualifying property enquiries for real estate teams
- After hours enquiry capture for local service businesses
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Learn moreFAQS
Questions About AI Chatbots
Will the chatbot make up answers?
Any AI model can produce a wrong answer, but answering only from your approved content and telling it to admit when it doesn't know cuts that risk a lot. We also test for it before launch.
Can customers reach a real person?
Yes, always. We set up clear handoff rules and the visitor can ask for a person at any point.
What about customer privacy?
The bot only collects what it needs, we show a short notice about how chats are handled, and we avoid asking for sensitive details like payment information in chat.
What should a chatbot not handle?
Complaints, refunds, medical or legal advice and anything involving a commitment on price should go to a person. The bot can collect details first, but it shouldn't make the decision.
How do we keep answers up to date?
When your prices or policies change, the source content is updated and the bot uses the new information. We can show your team how to do this.
GET STARTED
Want a chatbot that knows your business?
Send us the questions your team answers most. We'll show you how a chatbot would handle them.